{"id":4967,"date":"2020-02-24T09:00:37","date_gmt":"2020-02-24T08:00:37","guid":{"rendered":"https:\/\/avelon.com\/support\/"},"modified":"2026-03-17T12:10:48","modified_gmt":"2026-03-17T11:10:48","slug":"support","status":"publish","type":"page","link":"https:\/\/avelon.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4967\" class=\"elementor elementor-4967 elementor-2618\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0453a2a elementor-section-height-min-height elementor-section-items-bottom e-no-lazyload elementor-section-boxed elementor-section-height-default\" data-id=\"0453a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ceff666\" data-id=\"ceff666\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b1e3b1 elementor-section-height-min-height elementor-section-items-top elementor-section-boxed elementor-section-height-default\" data-id=\"5b1e3b1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-36b1a03\" data-id=\"36b1a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07b4ced elementor-widget elementor-widget-heading\" data-id=\"07b4ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Welcome to Avelon support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca4f4b elementor-widget elementor-widget-heading\" data-id=\"6ca4f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We are here to help you with any problems<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-adb4cf8\" data-id=\"adb4cf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fdd259 elementor-widget elementor-widget-text-editor\" data-id=\"0fdd259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To help you help yourself, you will find the most important information about our products and services here. Get in touch with us by opening a ticket \u2013 we\u2019ll show you how. In urgent cases, you can contact our customer hotline.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a68560 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a68560\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f33210d\" data-id=\"f33210d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5070914 elementor-widget elementor-widget-heading\" data-id=\"5070914\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helping you to help ourself<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9752f57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9752f57\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-75370ea\" data-id=\"75370ea\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0be1cfd elementor-widget elementor-widget-image\" data-id=\"0be1cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1488\" height=\"844\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard.png\" class=\"attachment-full size-full wp-image-4487\" alt=\"\" srcset=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard.png 1488w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard-600x340.png 600w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard-300x170.png 300w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard-1024x581.png 1024w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/03\/BMS_Schematic_Dashboard-768x436.png 768w\" sizes=\"(max-width: 1488px) 100vw, 1488px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2196a4b\" data-id=\"2196a4b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4605a2d elementor-widget elementor-widget-heading\" data-id=\"4605a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Control systems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4820e85 elementor-widget elementor-widget-text-editor\" data-id=\"4820e85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Avelon Cloud<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/avelon-cloud\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"https:\/\/avelon.cloud\/docs\/en\/\">User manual<\/a><\/li>\r\n \t<li><a href=\"https:\/\/status.avelon.cloud\/\">System status<\/a><\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0d302 elementor-widget elementor-widget-text-editor\" data-id=\"1e0d302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Alcedo Inhouse<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/alcedo-inhouse\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"https:\/\/avelon.cloud\/docs\/en\/\">User manual<\/a><\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9091ac2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9091ac2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4aada95\" data-id=\"4aada95\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e8b030 elementor-widget elementor-widget-menu-anchor\" data-id=\"4e8b030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"beetle\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3bb0e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3bb0e3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3061837\" data-id=\"3061837\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8f954b elementor-widget elementor-widget-image\" data-id=\"b8f954b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2023\/09\/PROD_beetle_T6_front.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45db601 elementor-widget elementor-widget-image\" data-id=\"45db601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/01\/product-beetle-xl.png\" class=\"attachment-full size-full wp-image-68\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9057c1 elementor-widget elementor-widget-image\" data-id=\"b9057c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"3100\" height=\"2000\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2024\/07\/lumina-operation-center-22.webp\" class=\"attachment-full size-full wp-image-19913\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bf28aa6\" data-id=\"bf28aa6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-063e3e0 elementor-widget elementor-widget-heading\" data-id=\"063e3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Building automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-610dcf6 elementor-widget elementor-widget-text-editor\" data-id=\"610dcf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Beetle T5\/T6<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/beetle\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2024\/05\/beetle-series-datasheet-de.pdf\">Datenblatt T5\/T6<\/a> (PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/beetle-t5-quick-guide.pdf\">Quick installation guide T5<\/a>\u00a0(PDF)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2024\/02\/beetle-t6-quick-guide.pdf\">Quick installation guide T6<\/a>\u00a0(PDF)<\/li>\r\n \t<li><a href=\"https:\/\/avelon.cloud\/docs\/t5\/en\/index.html\">User manual<\/a><\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae8960 elementor-widget elementor-widget-text-editor\" data-id=\"8ae8960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Beetle T3<\/h4><ul>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/beetle-t3-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/beetle-t3-user-manual.pdf\">User manual<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/beetle-t3-quick-guide.pdf\">Quick installation guide<\/a>\u00a0(PDF)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1fc98 elementor-widget elementor-widget-text-editor\" data-id=\"3f1fc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Lumina Operation Center<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/lumina-operation-center\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2024\/11\/lumina-operation-center-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-295dcfe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"295dcfe\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b660f9f\" data-id=\"b660f9f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f66208d elementor-widget elementor-widget-image\" data-id=\"f66208d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/07\/binary-10-4.png\" class=\"attachment-full size-full wp-image-6670\" alt=\"\" srcset=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/07\/binary-10-4.png 512w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/07\/binary-10-4-300x300.png 300w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/07\/binary-10-4-150x150.png 150w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/07\/binary-10-4-100x100.png 100w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bdb2c3 elementor-widget elementor-widget-image\" data-id=\"5bdb2c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense.png\" class=\"attachment-full size-full wp-image-6977\" alt=\"\" srcset=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense.png 1024w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-300x300.png 300w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-100x100.png 100w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-600x600.png 600w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-150x150.png 150w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-768x768.png 768w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/08\/leaksense-512x512.png 512w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac5502 elementor-widget elementor-widget-image\" data-id=\"bac5502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense.png\" class=\"attachment-full size-full wp-image-5452\" alt=\"\" srcset=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense.png 1024w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-300x300.png 300w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-100x100.png 100w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-600x600.png 600w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-150x150.png 150w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-768x768.png 768w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-1536x1536.png 1536w, https:\/\/avelon.com\/wp-content\/uploads\/2020\/05\/ThermoSense-512x512.png 512w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376757a elementor-widget elementor-widget-image\" data-id=\"376757a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2020\/01\/product-wisely-standard.png\" class=\"attachment-full size-full wp-image-337\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aba139f elementor-widget elementor-widget-image\" data-id=\"aba139f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-product.webp\" class=\"attachment-full size-full wp-image-17304\" alt=\"\" srcset=\"https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-product.webp 1024w, https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-010-300x300.webp 300w, https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-product-100x100.webp 100w, https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-product-600x600.webp 600w, https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-010-150x150.webp 150w, https:\/\/avelon.com\/wp-content\/uploads\/2023\/11\/thermovalve-010-768x768.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0cbfc50\" data-id=\"0cbfc50\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b7578c elementor-widget elementor-widget-heading\" data-id=\"5b7578c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internet of Things <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336906c elementor-widget elementor-widget-text-editor\" data-id=\"336906c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/lorawan\/\">LoRaWAN\/LPWAN technology<\/a><\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12d4f1 elementor-widget elementor-widget-text-editor\" data-id=\"e12d4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Binary 10\/4<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/binary\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/10\/binary-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/08\/binary-quick-guide.pdf\">Quick installation guide<\/a>\u00a0(PDF)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c862c9 elementor-widget elementor-widget-text-editor\" data-id=\"9c862c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>LeakSense<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/leaksense\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/10\/leaksense-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/10\/leaksense-quick-guide.pdf\">Quick installation guide<\/a>\u00a0(PDF)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05de8ef elementor-widget elementor-widget-text-editor\" data-id=\"05de8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>ThermoSense<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/thermosense\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2023\/04\/thermosense-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/08\/thermosense-quick-guide.pdf\">Quick installation guide<\/a>\u00a0(PDF)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b62d724 elementor-widget elementor-widget-text-editor\" data-id=\"b62d724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Wisely<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/wisely\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/wisely-datasheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"\/wp-content\/uploads\/2020\/03\/wisely-quick-guide.pdf\">Quick installation guide<\/a>\u00a0(PDF)<\/li>\r\n \t<li><a href=\"https:\/\/avelon.com\/en\/support\/wisely-faq\/\">Frequently asked questions (FAQ)<\/a><\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b14507 elementor-widget elementor-widget-text-editor\" data-id=\"4b14507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>ThermoValve<\/h4><ul>\r\n \t<li><a href=\"https:\/\/avelon.com\/buy-thermovalve\/\">Product page<\/a><\/li>\r\n \t<li><a href=\"https:\/\/avelon.com\/wp-content\/uploads\/2023\/04\/thermovalve-datesheet.pdf\">Data sheet<\/a>\u00a0(PDF, German)<\/li>\r\n \t<li><a href=\"https:\/\/avelon.com\/wp-content\/uploads\/2024\/04\/thermovalve-qig-2024-04.pdf\">Quick installation guide<\/a> (PDF, German)<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a4ef30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a4ef30\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f2ae67\" data-id=\"5f2ae67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1a81ee elementor-widget elementor-widget-heading\" data-id=\"a1a81ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The perfect ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf39a46 elementor-widget elementor-widget-text-editor\" data-id=\"cf39a46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You want effective support. We need your help to do this. We need precise information to be able to understand, investigate and respond to the case efficiently. Please create a separate email with the following six sections for each problem:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53619ab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"53619ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc7507a elementor-widget elementor-widget-text-editor\" data-id=\"bc7507a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Prerequisites<\/strong><\/p>\n<p>Please insert the link that leads directly to the problem location and state the browser used. For in-house systems, please be sure to state the project name or number.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3591008 elementor-widget elementor-widget-text-editor\" data-id=\"3591008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Steps to reproduce<\/strong><\/p>\n<p>Describe how the problem can be reproduced.<\/p>\n<ul>\n<li>Step 1<\/li>\n<li>Step 2<\/li>\n<li>Step 3 &#8230;<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c768c69 elementor-widget elementor-widget-text-editor\" data-id=\"c768c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Observation<\/strong><\/p>\n<p>What have you observed? What problems are you experiencing? Please add screenshots, logs or videos to the ticket and refer to them in this section.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4532af6 elementor-widget elementor-widget-text-editor\" data-id=\"4532af6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Expectations of the system<\/strong><\/p>\n<p>Please describe here what your expectations of the application are.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753bdbe elementor-widget elementor-widget-text-editor\" data-id=\"753bdbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Workaround<\/strong><\/p>\n<p>Do you know a workaround for the problem? Your description can be very useful for analyzing the problem.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0e92d elementor-widget elementor-widget-text-editor\" data-id=\"5e0e92d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Expectations from Avelon Support<\/strong><\/p>\n<p>Which kind of help to you require from the Avelon support team in order to close your ticket?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c5217 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d6c5217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-221954d elementor-widget elementor-widget-text-editor\" data-id=\"221954d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your email will be converted into a ticket and the text in the subject line will help us to identify it better. After sending your email, you will receive a confirmation email with a ticket number. Please use this ticket number unchanged in the subject line in any further communication with us.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-017b3dd elementor-widget elementor-widget-menu-anchor\" data-id=\"017b3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"create-ticket\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccb3c68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccb3c68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3197a9\" data-id=\"d3197a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ad0a68 elementor-widget elementor-widget-heading\" data-id=\"5ad0a68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42452f elementor-widget elementor-widget-text-editor\" data-id=\"f42452f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You want expert assistance from the Avelon support team. Create a ticket by sending an email with your request to our support team. Please follow the instructions for the \u201cperfect ticket\u201d.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1406982 elementor-widget elementor-widget-button\" data-id=\"1406982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"mailto:support@avelon.com?body=%E2%80%A2%20Requirements%3A%20%0A%20%20%20%20%20%20%20%20%28Please%20insert%20the%20link%20that%20leads%20directly%20to%20the%20problem%20location%20and%20state%20the%20browser%20used.%20%0A%20%20%20%20%20%20%20%20%20For%20in-house%20systems%2C%20please%20be%20sure%20to%20state%20the%20project%20name%20or%20number%29.%0A%0A%E2%80%A2%20Reproduction%3A%20%0A%20%20%20%20%20%20%20%20%28Describe%20how%20the%20problem%20can%20be%20reproduced.%29%20%0A%20%20%20%20%20%20%20%20-%20Step%201%20%0A%20%20%20%20%20%20%20%20-%20Step%202%20%0A%20%20%20%20%20%20%20%20-%20Step%203%20%0A%20%20%20%20%20%20%20%20-%20...%20%0A%0A%E2%80%A2%20Observation%3A%20%0A%20%20%20%20%20%20%20%20%28What%20did%20you%20observe%3F%20What%20problems%20are%20you%20experiencing%3F%20%0A%20%20%20%20%20%20%20%20Please%20add%20screenshots%2C%20logs%20or%20videos%20to%20the%20ticket%20and%20refer%20to%20them%20in%20this%20section%29.%0A%0A%E2%80%A2%20Expectation%20of%20the%20system%3A%20%0A%20%20%20%20%20%20%20%20%28Please%20describe%20here%20what%20your%20expectations%20of%20the%20application%20are%29.%20%0A%0A%E2%80%A2%20Workaround%3A%20%0A%20%20%20%20%20%20%20%20%28Do%20you%20know%20of%20a%20workaround%20for%20the%20problem%3F%20Your%20description%20can%20be%20very%20useful%20for%20problem%20analysis%29.%20%0A%0A%E2%80%A2%20Expectation%20from%20Avelon%20Support%3A%0A%20%20%20%20%20%20%20%20%28What%20assistance%20do%20you%20specifically%20need%20from%20the%20Avelon%20support%20team%2C%20so%20that%20your%20ticket%20can%20be%20closed%29%20%0A%0A\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5b9c78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5b9c78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29e7b6e\" data-id=\"29e7b6e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38a137c elementor-widget elementor-widget-heading\" data-id=\"38a137c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client hotline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796820d elementor-widget elementor-widget-text-editor\" data-id=\"796820d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In urgent cases you can use our support hotline.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389dcaf elementor-align-left elementor-widget elementor-widget-button\" data-id=\"389dcaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"tel:+41433363419\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">(CH) +41 43 336 34 19<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d4d730 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2d4d730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"tel:08008004499\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">(DE) 0800 800 44 99<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67b9524 elementor-widget elementor-widget-text-editor\" data-id=\"67b9524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support on workdays between 9 am \u2013 11:30 am and 1:30 pm \u2013 4:00 pm.<br \/>Charging of support time from the 11th minute.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18e1a49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18e1a49\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa5ed05\" data-id=\"aa5ed05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ec1a0c elementor-widget elementor-widget-heading\" data-id=\"8ec1a0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-large\">Join our community<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89a65b5 elementor-widget elementor-widget-text-editor\" data-id=\"89a65b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We would be happy to send you interesting information about our products, the Internet of Things and Avelon.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5815be elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"f5815be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Newsletter sign-up\" aria-label=\"Newsletter sign-up\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4967\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f5815be\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_a2fd2cc elementor-col-20 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a2fd2cc\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTitle\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_a2fd2cc]\" id=\"form-field-field_a2fd2cc\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Mrs\">Mrs<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Mr\">Mr<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Company\">Company<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-20 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_604bb70 elementor-col-20 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_604bb70\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_604bb70]\" id=\"form-field-field_604bb70\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-20 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cloud Incident Note February 11, 2025 .. Cloud Maintenance Note June 24, 2025 Scheduled system update As announced, we are releasing a new version of Avelon Cloud on June 24. 07:30 \u2013 13:00 CET for Avelon CloudDuring this period, the Avelon Cloud is temporarily unavailable or only available to a limited extent. Beetles that are [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4967","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/pages\/4967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/users\/867"}],"replies":[{"embeddable":true,"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/comments?post=4967"}],"version-history":[{"count":93,"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/pages\/4967\/revisions"}],"predecessor-version":[{"id":23884,"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/pages\/4967\/revisions\/23884"}],"wp:attachment":[{"href":"https:\/\/avelon.com\/en\/wp-json\/wp\/v2\/media?parent=4967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}